Meet The Team - Interview with Elona Attard

Can you share the story behind the inception of Fintazia? What inspired you to start this outsourcing company, and how has the journey been so far?

The inception of Fintazia has an interesting origin! Personally, I spent four years working in an outsourcing company before taking on the role of Head of Operations in a financial institution in 2022. During my tenure, I closely interacted with numerous clients and observed a substantial demand for services in operations. Many clients expressed interest in such services, prompting me to discuss the idea of launching a business that caters to these needs with my manager/mentor at the time.

To my surprise, he responded with a simple "yes, let's do it." This marked the beginning of an exciting journey. Over several months, we dedicated ourselves to extensive work, research, and collaborations with partners. Today, Fintazia stands as a reality, born from a casual discussion and fuel led by the collective efforts of a team with years of experience, a valuable network of connections, extensive knowledge, and a solid structure.

We have many exciting plans for the company; we aim to solidify our online presence and become the leading service provider for Malta and Europe.
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In the competitive landscape of outsourcing, what do you believe sets Fintazia apart from other companies, particularly in the realms of iGaming and fintech?
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Fintazia distinguishes itself through our industry knowledge and our connections in the industry. The collective experience of our team members, who have accumulated years of expertise working with clients in the iGaming and fintech sectors, positions us as a valuable partner. Despite being a new company, the individuals driving Fintazia have a long-standing history in this field.

What sets us apart is our commitment to taking a personal approach with our clients. During the onboarding stages, we prioritize understanding our clients' specific needs, and we tailor our solutions accordingly, whilst suggesting optimal solutions depending on the requirements.
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Could you elaborate on Finatazia's core beliefs or mission? How these principles guide the company's decision-making and operations?
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At Fintazia, our guiding principles are deeply rooted in our commitment to our clients and our passion for their success. We envision ourselves as leaders in outsourcing services, not just because of our expertise, but because of our genuine dedication to treating our clients' businesses as if they were our own, if not better. Our mission is clear: to provide tailored outsourcing solutions that address the unique needs of each client.

Every decision we make is driven by our understanding of our clients' challenges and our unwavering focus on what's best for them, our team, and our company. It's not just about delivering services; it's about building relationships, fostering mutual growth, and ultimately, celebrating shared success.

What innovative approaches or strategies does Fintazia employ to ensure client satisfaction and compliance with industry standards?
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‍We employ several innovative approaches to ensure client satisfaction and compliance with industry standards. Firstly, we stay informed about the latest trends and developments in the iGaming, fintech, and related sectors, allowing us to anticipate and adapt to evolving industry standards and best practices. We set realistic and measurable Key Performance Indicators (KPIs) to track our performance and ensure that we are meeting our clients' expectations. Additionally, we assess every employee's work rigorously, providing constructive feedback and continuous improvement opportunities. We actively engage with our clients, soliciting their feedback and suggestions for improvement based on our experience and proven strategies.

From a leadership perspective, what leadership style do you adopt in steering Fintazia, and how do you foster a culture of innovation and excellence with your team?

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I personally don't believe in a one-size-fits-all leadership style. Instead, we strive to adapt to each situation, placing utmost importance on respect for both our team and clients. We're passionate about what we do, and we take our work seriously while maintaining a human touch. Clear communication and shared goals bind us together as a team.